Website support plans
Leave the upkeep of your site to us: updates, security, fixes and hours of work set aside for you every month.
Yearly support, hours of work every month
Support starts once the payment is confirmed. Prices include VAT.
Starter
For a small business site: 2 hours of work a month.
- 2 hours of work a month
- Answer within 2 business days
- Software, theme and plugin updates
- Security and backup checks
Professional
Most chosenFor sites updated often: 5 hours of work a month, priority support.
- 5 hours of work a month
- Answer within 1 business day, priority
- Software, theme and plugin updates
- Security and backup checks
Business
For online stores and busy sites: 12 hours a month, phone and WhatsApp line.
- 12 hours of work a month
- Answer within 4 business hours
- Phone and WhatsApp support line
- Software, theme and plugin updates
- Security and backup checks
Hours are used within the month; unused hours do not carry over. The plan is paid yearly and renews at the end of the year.
The regular care your site needs
- WordPress, theme and plugin updates
- Security checks and malware clean-up
- Backup checks and restores when needed
- Fixes for errors and broken pages
- Text, image and product updates
- Small design changes
- SSL certificate and site speed checks
Support starts in three steps
Pick a plan
Enter your site address and what it runs on.
Pay online
By card or bank transfer; support starts once the payment is confirmed.
Send us the work
Open a support request in the customer panel; we do the work and let you know.
Frequently asked
My site is hosted elsewhere. Is that fine?
Yes. It does not matter where the site is hosted; after payment we ask for admin and, if needed, server access in a secure way.
What if the hours of the month run out?
We quote extra work in advance and do it once you approve.
Do you add new pages or features?
Small improvements fit in the monthly hours. For larger work we send a separate quote.
Do unused hours carry over?
No. Hours renew every month; unused hours do not move to the next month.
How do I stop the plan?
If you do not renew it, support ends at the end of the year. You can turn off automatic card renewal in the customer panel.